Generally, the Client Support is currently handled through your Lynx Player Project Manager.

If a customer has exceeded downloads or licenses, we can delete previous licenses or downloads, so that the customer can re-download or receive a new license.

Lynx Player is used by many different web shops to present content. Therefore it is important that your support request is directed to the correct webshop.

Please use one of the following methods to make a support request. Remember to describe your problem step-by-step and in as much detail as possible. The shop will only be able to help you with a precise description of the problem.

1. Send Support Request via Lynx Player

To send a support request directly from Lynx Player, open the Help menu and use the "contact support" function. If you are not already logged in, you need to specify your email address so that the shop can get back to you.

Make sure to include a detailed step-by-step description on how to get to the error and include any error messages that are displayed. Support requests without sufficient description cannot be answered.

2. Send Support Request via Support Link

Most shops include a link to a technical support request form in their sales confirmation emails. Please open this link and follow the steps to submit your support request.

Make sure to include a detailed step-by-step description on how to get to the error and include any error messages that are displayed. Support requests without sufficient description cannot be answered.

Support requests are processed 24 hours 7 days a week. However, you should allow for up to two workdays for your support request to be handled.